Cancellation & Payment Policy
We keep this simple and fair, so you know exactly where you stand before you book.
How booking works
- You send an availability request. Tell us your dates and party size. There is no charge and no obligation at this stage.
- Our team confirms. We reply, usually within a few hours, with availability and your best direct rate.
- A deposit secures your dates. To confirm the booking, you pay a 30% deposit. The remaining 70% is paid on arrival, by credit card or cash.
Cancellation and refunds
Plans change. Refunds are calculated on the 30% deposit and measured from your check-in date:
| When you cancel | Refund of your deposit |
|---|---|
| 30 days or more before check-in | Full refund (100%) |
| 15 to 29 days before check-in | Half refund (50%) |
| 14 days or fewer before check-in | No refund |
Because the balance is only paid on arrival, cancelling before your stay never costs you more than the deposit.
Changing your dates
If you need to move your dates rather than cancel, contact us as early as you can. We will always try to find a date that works, subject to availability, and there is no fee for a change we can accommodate.
How to cancel or change
Email reservations@chakalakaresort.com or message us on WhatsApp at +30 698 643 9886. Please include the name on the booking and your dates so we can find it quickly.
If a deposit refund is due, we return it to the card or account you paid from, normally within a few working days.